{"id":8376,"date":"2025-02-11T12:09:50","date_gmt":"2025-02-11T11:09:50","guid":{"rendered":"https:\/\/filo-sofia.it\/?page_id=8376"},"modified":"2025-02-11T12:09:51","modified_gmt":"2025-02-11T11:09:51","slug":"shipping-returns-refunds","status":"publish","type":"page","link":"https:\/\/filo-sofia.it\/en\/shipping-returns-refunds\/","title":{"rendered":"Shipping \/ Returns \/ Refunds"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>ITA <\/strong><strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le consegne verranno effettuate all\u2019indirizzo indicato dall\u2019utente nel modulo d\u2019ordine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I prodotti verranno consegnati sul territorio italiano entro 48h o 3 (tre) giorni lavorativi per le isole e al di fuori del territorio italiano entro 5 (cinque) giorni lavorativi dalla ricezione della conferma d\u2019ordine da parte dell\u2019utente. Diritto di recedere senza alcuna penalit\u00e0 e costo entro 14 (quattordici) giorni decorrenti dal giorno del ricevimento dei prodotti acquistati su www.filo-sofia.it<br>Per la restituzione scrivere a info@filo-sofia specificando la richiesta di reso per cambio taglia o reso con rimborso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Invieremo una mail con l&#8217;etichetta da stampare e attaccare sul pacco (\u00e8 possibile utilizzare lo stesso imballaggio).<br>Per il rimborso potranno essere utili 5 giorni dal ricevimento della merce che deve essere perfetta con la scatola non danneggiata.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Non \u00e8 possibile garantire l&#8217;ora precisa del ritiro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ENG<\/strong><br>Deliveries will be made to the address indicated by the user in the order form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The products will be delivered within 48h or 3 (three) working days for the islands and outside of the Italian territory within 5 (five) working days from receipt of the order confirmation by the user.<br>Right to withdraw without any penalty and cost within 14 (fourteen) days from the day of receipt of the products purchased on www.filo-sofia.it For return write to info@filo-sofia specifying the return request for size exchange or return with refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will send an email with the label to print and stick on the package (you can use the same packaging). For the refund it may be useful 5 days from the receipt of the goods that must be perfect with the undamaged box.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It isn&#8217;t possible to guarantee the exact time of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SPA<\/strong><br>Las entregas se realizar\u00e1n a la direcci\u00f3n indicada por el usuario en el formulario de pedido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los productos ser\u00e1n entregados en el territorio italiano dentro de 48h o 3 (tres) d\u00edas h\u00e1biles para las islas y fuera del territorio italiano dentro de 5 (cinco) d\u00edas h\u00e1biles desde la recepci\u00f3n de la confirmaci\u00f3n del pedido por parte del usuario.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Derecho a desistir sin ninguna penalizaci\u00f3n y coste dentro de los 14 (catorce) d\u00edas a partir del d\u00eda de la recepci\u00f3n de los productos comprados en www.filo-sofia.es Para la devoluci\u00f3n, escriba a info@filo-sofia especificando la solicitud de devoluci\u00f3n por cambio de talla o devoluci\u00f3n con reembolso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enviaremos un correo electr\u00f3nico con la etiqueta para imprimir y pegar en el paquete (puede usar el mismo embalaje). Para el reembolso puede ser \u00fatil 5 d\u00edas despu\u00e9s de la recepci\u00f3n de la mercanc\u00eda que debe ser perfecto con la caja sin da\u00f1os.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No es posible garantizar la hora exacta de recogida.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>FRA<\/strong><br>Les livraisons seront effectu\u00e9es \u00e0 l\u2019adresse indiqu\u00e9e par l\u2019utilisateur dans le formulaire de commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits seront livr\u00e9s sur le territoire italien dans les 48h ou 3 (trois) jours ouvrables pour les \u00eeles et hors du territoire italien dans les 5 (cinq) jours ouvrables \u00e0 compter de la r\u00e9ception de la confirmation de commande par l\u2019utilisateur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Droit de r\u00e9tractation sans aucune p\u00e9nalit\u00e9 et frais dans les 14 (quatorze) jours \u00e0 compter du jour de r\u00e9ception des produits achet\u00e9s sur www.filo-sofia.it Pour le retour \u00e9crire \u00e0 info@filo-sofia en sp\u00e9cifiant la demande de retour pour la taille ou le retour avec remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous enverrons un e-mail avec l\u2019\u00e9tiquette \u00e0 imprimer et \u00e0 coller sur le colis (vous pouvez utiliser le m\u00eame emballage). Pour le remboursement, cela peut prendre 5 jours \u00e0 compter de la r\u00e9ception de la marchandise qui doit \u00eatre parfaite avec la bo\u00eete non endommag\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il n\u2019est pas possible de garantir l\u2019heure pr\u00e9cise du retrait.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ITA Le consegne verranno effettuate all\u2019indirizzo indicato dall\u2019utente nel modulo d\u2019ordine. I prodotti verranno consegnati sul territorio italiano entro 48h o 3 (tre) giorni lavorativi<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-8376","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping \/ Returns \/ Refunds - filo.sofia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/filo-sofia.it\/en\/shipping-returns-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping \/ Returns \/ Refunds - filo.sofia\" \/>\n<meta property=\"og:description\" content=\"ITA Le consegne verranno effettuate all\u2019indirizzo indicato dall\u2019utente nel modulo d\u2019ordine. 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